QUALITY FOCUS
D.H. Associates demonstrates a strong commitment to ensuring customer satisfaction through the delivery of high-quality products and services. Here’s a breakdown and rephrasing of the key points in your policy:
- Commitment to Customer Satisfaction: D.H. Associates prioritizes meeting and exceeding customer expectations by delivering top-quality products at an optimal cost while ensuring timely delivery.
- Continuous Improvement: The company is dedicated to continually upgrading processes, technology, and human resources. This continuous improvement is aimed at enhancing the quality of products and services.
- Delighting Customers: The company aims to delight customers by consistently providing high-quality products and services within specified timelines and at the best possible cost. This is achieved through ongoing enhancement and review of the quality management system, policy, and objectives.
- High-Level Customer Satisfaction: D.H. Associates seeks to achieve a high level of customer satisfaction by providing world-class quality products and services. They focus on continual process improvement and innovative services, encouraging the active involvement of all employees.
- Quality Assurance and Certification: The company holds an ISO 9001:2015 certification, which signifies its commitment to consistently meeting customer requirements by improving processes and human resources.
In essence, the quality policy highlights a clear dedication to meeting customer needs through the consistent delivery of high-quality products, continual innovation, and involvement of all employees in the pursuit of customer satisfaction.
